Included in the purchase price of a hearing aid is a one year repair warranty. This covers the hearing instrument and the SIE tubing (if applicable). Members have the option of purchasing extended warranties that would offer coverage for 2, 3 and 4 years. The Extended Repair warranties are only available on the hearing aid products (not the Personal Sound Amplification Products or custom earmold products). Warranties can be purchased up to 90 days from the original purchase date or within 90 days of warranty expiration for a maximum of 4 years of coverage. Covers malfunctions of any part of the hearing aid, not related to misuse of the product. Does not cover the loss of an instrument or aids that are damaged beyond repair (an aid that would require all new internal components to repair).
Hearing Instrument Warranty Statement
Hearing Lab Technology, LLC warranties all hearing aids for a period of one year from the date of purchase unless otherwise specified. This one-year warranty covers defects in workmanship and materials as well as repairs due to fit and/or function that occur during the normal use of the instruments. The one-year warranty does not apply to hearing aids that have been damaged or abused, intentionally or unintentionally and it does not cover the loss of an instrument. Excessive damage includes, but is not limited to: Hearing instruments that have been physically dam- aged, crushed (stepped on or run over), hearing instruments that a pet has chewed, hearing instruments that have been over exposed to moisture (worn in the shower, pool, laundered, long exposure to high humidity areas), a hearing instrument that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), and hearing instruments damaged in shipping. Tampering with and/or altering the hearing aid will void the warranty. Hearing Lab Technology, LLC shall, at its sole discretion, determine if a hearing instrument is damaged beyond repair and therefore not covered under the standard repair warranty. If Binaural (for right and left hearing aids) coverage is desired then two policies must be purchased. This warranty does not cover the replacement of earmolds, acoustic tubes or ear tips. Earmolds (if applicable) are under warranty for modification and/or remake (new style, new model,new mold) for 90 days for fit and/or comfort.
Loss and Damage Coverage
Hearing Lab Technology, LLC does not warranty hearing instruments that are lost or damaged beyond repair unless a 2 year Loss and Damage Policy was purchased at time of instrument sale. When purchased, this policy covers a full replacement of the one covered hearing aid and one tube (if applicable) that has been lost or damaged beyond repair. The earmold is included ONLY on SUP64 model and SIE64 model (if mold was provided prior to loss/damage). Earmolds for all other models are not covered under this policy. Policy must be purchased at time of original sale. If Binaural (for right and left hearing aids) coverage is desired then two policies must be purchased. Limited to one replacement per covered ear during the two year term. Only available for the first two years. Warranty date from original sale does not change for the replacement aid. There is a $300 claim fee for one year policy (purchased for $99.95) or $200 claim fee for 2 year policy (purchased for $199.95) deductible at time of claim per hearing aid(s). Replacement hearing aids are provided by the manufacturer and cannot be delivered immediately from Sam’s Club inventory. There is up to a 14 business day waiting period for processing and shipping. If the original hearing instruments are found they are the property of HLT, LLC and must be returned. If the original hearing aids are brought into a Sam’s club after replacement hearing aids have been found, they are returned to the manufacturer.
Loss and Damage Extension
The Loss and Damage policy can be extended one time for a total of 4 years of Loss and Damage Coverage. This must occur within 90 days (before or after) the expiration of the policy. Because Loss and Damage covers a one-time replacement only, it is recommended that the extended policy be purchased once the initial policy expires.
Customer Service Hours
9:30 am - 8:00 pm Monday thru Friday
9:30 am - 6:00 pm Saturday and Sunday
All hours shown Eastern Time Zone
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